Refund Policy

Last updated: July 09, 2026

1. Overview

This Refund Policy explains the terms under which SM BizSoft Pvt. Ltd. ("SM BizSoft", "we") may issue refunds for subscriptions to SMBiz and for other services such as software development, mobile apps, hosting, domain and company registration.

2. Free Trial

We encourage you to evaluate SMBiz using our free registration before subscribing to a paid plan. This lets you confirm the product meets your needs without any payment.

3. Subscription Fees

Subscription fees for SMBiz are billed in advance and are generally non-refundable. You may cancel at any time, but no refund is issued for the unused portion of a billing period. Your access will continue until the end of the paid term.

4. Eligible Refunds

We may, at our discretion, consider a refund within 7 days of an initial payment if:

• You were charged in error or billed twice for the same period;
• A persistent technical issue prevents you from using the core Service and our team is unable to resolve it within a reasonable time;
• A refund is required under applicable law.

5. Non-Refundable Items

• Renewal payments after the first billing cycle;
• Domain registration and transfer fees (charged by third-party registrars);
• Setup, onboarding, training and customization fees;
• Completed milestones of custom software, app or eCommerce development;
• Company registration and government/processing fees already incurred.

6. Custom Development & Project Work

For custom software, mobile app, eCommerce and similar project work, refunds are governed by the specific agreement signed for that project. Advance payments and amounts for completed milestones are non-refundable, as work and resources have already been committed.

7. How to Request a Refund

To request a refund, email [email protected] with your account email, payment details and the reason for your request. Approved refunds are processed to the original payment method within 7–14 business days.

8. Changes to This Policy

We may update this Refund Policy from time to time. The latest version will always be available on this page.

9. Contact

Questions about refunds? Reach us at [email protected] or call +977 9818066850.